Privacy Policy

1. Introduction

SendTrip ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered trip planning service at sendtrip.app.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and authentication provider information (Google, Facebook).
• Search Queries: Your search queries and preferences (sport type, skill level, destination preferences, travel dates).
• Trip Planning Data: Information you provide when planning trips, including saved destinations and preferences.
• Communication: Messages you send through our contact form or support channels.

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, clicks, and interactions.
• Device Information: Browser type, operating system, device type, IP address.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

2.3 Third-Party Authentication

When you sign in with Google or Facebook, we receive basic profile information (name, email, profile picture) as permitted by your privacy settings on those platforms. We do not receive your password.

3. How We Use Your Information

• Provide Services: Process search queries, generate AI recommendations, save your preferences.
• Personalization: Customize recommendations based on your skill level, preferences, and search history.
• Communication: Send service updates, respond to inquiries, provide customer support.
• Improvements: Analyze usage patterns to improve our AI algorithms and user experience.
• Security: Detect and prevent fraud, abuse, and unauthorized access.
• Legal Compliance: Comply with applicable laws and regulations.

4. Data Sharing and Disclosure

4.1 Third-Party Services

We share data with trusted service providers:

• Firebase (Google): Authentication, database hosting, analytics.
• OpenAI/Anthropic: AI-powered search and recommendations (queries are anonymized).
• Vercel Analytics: Website performance monitoring and user behavior tracking (anonymized).
• Booking.com: Hotel search and booking (through affiliate links).
• Kiwi.com: Flight search (through affiliate links).
• Vercel: Website hosting and CDN.

4.2 Affiliate Disclosure

SendTrip participates in affiliate programs with Booking.com, Kiwi.com, and other travel partners. When you click on affiliate links and make purchases, we may earn a commission at no additional cost to you. This helps us maintain and improve our free service.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, safety, or property.

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (HTTPS/TLS)
• Secure authentication via Firebase Auth
• Regular security audits and monitoring
• Limited employee access to personal data
• Rate limiting and abuse prevention

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights (GDPR & Privacy Laws)

You have the right to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your account and data.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at contact@sendtrip.app.

7. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for authentication and core functionality (Firebase Auth tokens, session management).
• Analytics Cookies: Help us understand how users interact with our service (Vercel Analytics for page views, performance metrics, user flows).
• Preference Cookies: Remember your settings and preferences (language, search filters, UI preferences).
• Affiliate Cookies: Track referrals to booking partners (Booking.com, Kiwi.com) for commission attribution.

You can control cookies through your browser settings. Disabling essential cookies may limit functionality. Analytics and preference cookies can be disabled without affecting core features.

Note: We use Vercel Analytics which is privacy-friendly and does not use invasive tracking or third-party cookies. All analytics data is anonymized and aggregated.

8. Children's Privacy

SendTrip is intended for users aged 16 and over. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. We ensure adequate safeguards through standard contractual clauses and compliance with GDPR requirements.

10. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Until you delete your account or request deletion.
• Search History: 12 months (or until deletion request).
• Analytics Data: Aggregated and anonymized after 24 months.
• Legal Records: As required by applicable law (typically 6-7 years).

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. The "Last Updated" date at the top indicates when changes were last made.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: contact@sendtrip.app
• Contact Form: sendtrip.app/contact